RETURNS

We accept unopened products purchased exclusively from www.HawaiiNoniPower.coop within 60 days from your date of purchase. Please note that anything marked “Final Sale” at the time of purchase, is nonreturnable.

I want to return an item. How can I do this?

Processing a return is easy! Just follow these simple steps:

Step 1: Submit Return Request Online

  1. Log in to your Hawaii NoniPower Cooperative account. If you originally checked out as a guest, you will need to create an account. When creating your account, please be sure to use the same e-mail address that you used when making your original purchase.
  2. From your Account page, expand the Orders section and select the order containing the item(s) you wish to return.
  3. In the Order view, select the item(s) to be returned by clicking the “Return item” button. Please note that items marked as “Shipped” or orders placed within the last 60 days are eligible for return, excluding “Final Sale” items.
  4. Once you select the item(s) to be returned, please select the quantity to be returned along with the reason for which you are returning the item(s).
  5. Follow the easy step-by-step guide by selecting your refund method and return-shipping method.
    • If you are shipping your return from within the continental United States you have the option of purchasing a $6 UPS return shipping label from Hawaii NoniPower Cooperative or shipping the return back with the carrier of your choice.
    • If you are shipping to us from outside the United States (i.e. Japan, Australia, Italy etc.), you must return the product(s) back to us with the carrier of your choice as we cannot provide a prepaid shipping label.
    • Please note that we do not refund any original shipping costs.
  6. Once your return request is completed, an e-mail will be sent to the address on the original order containing the return form and, if applicable, the return shipping label.

Step 2: Package Item(s)

Be sure to include the return form in your box, along with the unused item(s) in the original packaging.
You can use your original shipment box or any unmarked cardboard box—just make sure there are no existing shipping labels or stickers on the box!

Step 3: Ship Back to Hawaii NoniPower Cooperative at:

Returns Hawaii NoniPower Cooperative
555 Kalanianaole
Hilo, HI 96720

How long does it take for me to a get a refund?

Once we receive your return, please allow up to 10 business days for us to process your request. When your return has been processed, you will receive an e-mail with a notification that your refund was processed back to your original method of payment. Depending on your bank, a refund back to your original method of payment may take approximately 5-7 business days to post to your account. Please note that we do not refund any original shipping costs.